Tuesday, May 19, 2015

Huawei Android phone crashes on Contacts

For a few months my phone would crash when I tried to dial out or open up my contacts.  I had to try anywhere from 3 to 10 times before the operation would work.  It took me a while to figure out what the problem was, but, once I made a small change the crashes went away.

Being a paranoid person I put on an anti-virus package on my phone and tablet (along with my wife's tablet).  The installation of AVAST itself was easy as it is in the Google Play Store.  It is a product I used first on our windows machines and it works quite well and does not hog a lot of system resources (especially on my older netbook).  AVAST works very well for us and we have not had a problem.  As I was digging I noticed that it scans files with 'File Shield'.  A light went off as I realized that AVAST was locking the file(s) contacts needed to scan the file when I tried to open either the phone or contacts list.  I turned off the File Shield, ignored the whining about a shield being off and tried opening up the phone dialer.  To my relief the dailer worked and the next thing I did was open contacts and it opened up without crashing.  I did a shutdown and reboot of the phone and did the same two things and it works.  For the last few weeks the machine has been stable.

If you have a problem with the phone crashing on the dialer or contact list and you are using AVAST (or any other a-v product that scans all files when accessed) you may want to look at shutting down that functionality, or, if possible put an exception to the phone/contact applications.

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